For security purposes, our support staff is not permitted to provide support to anyone that is not listed as a primary or technical contact on your account. We allow one primary contact and two technical contacts for each enterprise server account. Click here to learn how to add a contact to your account.
Unless you have chosen to list your client as an authorized technical contact, we are unable to assist them directly. We strongly discourage this; it can be confusing to our support team and may give your client access to more that just their account.
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