Customer Support

Can my hosting clients contact ServInt for support directly?

For security purposes, our support staff is not permitted to provide support to anyone that is not listed as a primary or technical contact on your account. We allow one primary contact and two technical contacts for each enterprise server account. Click here to learn how to add a contact to your account.

Unless you have chosen to list your client as an authorized technical contact, we are unable to assist them directly. We strongly discourage this; it can be confusing to our support team and may give your client access to more that just their account.

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To engage with the ServInt Sales Team use the following chat icon. Normal sales hours are Monday-Friday 9am-5pm EST but feel free to leave a message and we will follow up as soon as possible.

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To engage with the ServInt Support Team you must be logged into our Customer Portal for identity verification and have a ticket opened about your request or there will only be limited support offered.

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