ServInt offers SLA for its Jelastic auto-scaling cloud hosting platform
ServInt, a pioneering provider of managed cloud hosting for businesses worldwide, today announced it has begun offering guarantees on data center infrastructure, server uptime and customer support for all customers using its Jelastic auto-scaling cloud hosting platform.
Unlike service-level agreements (SLAs) offered by other cloud service providers, ServInt’s Jelastic SLA does not require customers to purchase additional hosting capacity. Cloud service providers that require additional “availability zone” purchases effectively offset any compensation their customers might receive in the event of an outage.
Under the terms of the ServInt Jelastic SLA, ServInt guarantees that all data center infrastructure under its control will be available 100 percent of the time, and that the servers used to host its Jelastic customers will be available 99.9 percent of the time. Furthermore, ServInt offers a 100 percent availability guarantee for any ServInt infrastructure required to contact its technical support group.
“We are very proud to be one of the only hosting companies to offer the exact same service-level guarantees for our auto-scaling cloud as we do for our VPS and dedicated server offerings,” said ServInt COO Christian Dawson. “Many of today’s auto-scaling service providers offer SLAs that are both underwhelming in the compensation they offer, and unfair in the additional cloud resources they require customers to purchase.”
Dawson concluded, “With ServInt’s 99.9996 percent historical uptime, we are able to not only offer our Jelastic customers the same SLA guarantees our VPS and dedicated customers enjoy — we are also able to make the SLA better for all our customers, regardless of platform.”
Jelastic, Inc., based in Palo Alto, Calif., offers a Java and PHP server hosting platform for developers and hosting service providers. Jelastic is the only Platform-as-a-Service (PaaS) offering designed specifically for hosting service providers to deploy and make available to their customers. Jelastic automatically scales Java and PHP applications and allocates server resources, thus delivering true next-generation Java and PHP cloud computing.
ServInt is a pioneering provider of high-reliability, managed cloud hosting services for enterprises worldwide. Founded in Northern Virginia in 1995, ServInt provides a range of IaaS, PaaS, VPS and dedicated server packages to hosting service resellers, web designers, developers and online businesses in more than 130 countries. To learn more about ServInt’s cloud, VPS and dedicated hosting solutions, please call 1-800-573-7846 from the USA, +1-703-847-1381 from outside the USA or visit www.servint.net.