ServInt announces major expansion of its technical support staff with formation of Managed Services Team
ServInt, a pioneering provider of high-reliability, managed web hosting for businesses worldwide, today announced a major expansion of its technical support staff with the formation of the ServInt Managed Services Team (MST).
To achieve faster average response time and meet other customer-service goals established by the new ServInt MST, ServInt has added a substantial number of trained systems administrators to every level of its technical support staff.
The formation of the ServInt MST enables ServInt to more quickly prioritize technical-support requests. This ensures the most critical issues are managed first, while simultaneously providing fast resolution of less-urgent issues.
By increasing the number of professionals and improving the way they are assigned to tiered problem resolution, all customers immediately receive the attention they require. All members of the ServInt MST are located on-site at ServInt’s Network Operations Center.
“Through our long history, we have established a strong reputation for customer support. This expansion elevates the capabilities of our technical support function to the industry’s highest level,” said ServInt CEO and Founder Reed Caldwell. “By adding more certified technicians to our Front Line Engineer, Tier Two Engineer and On Call Engineer teams, we now have the optimal blend of tiered support around the clock. This enables us to provide the rapid response needed to support our customers’ business-critical applications.”
Since its founding in 1995, ServInt has continually provided free technical support to its customers, as part of its hosting fees. ServInt has never outsourced its technical support or used temporary workers to serve this critical function.
About ServInt’s Managed Services Team
ServInt’s Managed Services Team provides 24-hour support every day of the year by on-site, experienced professionals. From its Network Operations Center in McLean, Va., ServInt’s veteran engineers maintain and carefully monitor every segment of its network, from the programs running on the smallest server to its core routers and network connections. Each data center also features multi-level network and power redundancy for optimal reliability. In an age where “automated” managed services are being introduced by numerous web-hosting providers, ServInt maintains its well-earned reputation for reliability by continuing to offer attention to detail and personal service that have become increasingly rare in the industry.
ServInt is a pioneering provider of high-reliability, managed cloud hosting services for enterprises worldwide. Founded in Northern Virginia in 1995, ServInt provides a range of IaaS, PaaS, VPS and dedicated server packages to hosting service resellers, web designers, developers and online businesses in more than 130 countries. To learn more about ServInt’s cloud, VPS and dedicated hosting solutions, please call 1-800-573-7846 from the USA, +1-703-847-1381 from outside the USA or visit www.servint.net.