Support Options
We Put Service First

We provide support services for all levels of technical needs. From the beginner to the most seasoned server administrator, we’ve got your back! At ServInt, our goal is to provide you with the managed services you require to ensure that your hosting experience is completely friction-free.

Managed
Support

For server owners with intermediate server administration skills, and familiarity with cPanel/WHM. Our Core Support package not only provides the essentials for keeping your server up and running, but also provide a tremendous amount of assistance with things that fall outside the scope of basic support.

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Concierge Managed Services

If you’re looking for the highest available levels of service and support, our Concierge Service takes the burden off you, and lets you rest easy. Our Concierge Service provides all the features of our Core Support offering, as well as extended support for applications, security, optimization, and the like.

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Self-Managed
Service

Perfect for those who are technically adept, and have minimal support and management needs. You manage the base operating system, software, and security while ServInt will manage the rest of the infrastructure and maintenance.

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Not sure which option is correct for you?

Contact Our Experts

 

Managed Support:

  • 24/7/365 Ticket & Chat Support
  • Proactive Monitoring: Up To Six Services
    (HTTP monitored by default)
  • Installation & Support Of Base Operating System
  • Operating System Updates & Patches
  • Control Panel Updates & Patches
  • White-glove On-boarding
    (w/ FREE cPanel-to-cPanel Site Migrations)
  • Troubleshooting
  • Preliminary Server Hardening
  • Domain Name Server Support
  • Backup Restoration
    (upon request, on products with backup solution)
  • Malware Scanning & Cleanup
    (upon request)
  • Firewall (CSF) Management

Concierge Managed Services:

  • All Core Support Services +
  • 24/7/365 Telephone Support
  • Web Server, FTP Server, Mail Server, and DB Server Troubleshooting
  • 1 Hour Database Management Consultation
    (per month, upon request)
  • Up to 35 cPanel-to-cPanel Site Migrations
    (per month)
  • CloudFlare DDOS Setup & Configuration
  • Common 3rd Party Software Installations
    (best effort assistance)
  • Server Performance Analysis
    (upon request)
  • 3rd Party Backup System Creation & Restoration
    (cPanel or Bacula to AWS Glacier, EC2, or other)
  • Core Software, CMS, & Database Optimization
    (upon request)
  • Additional Server Hardening
    (upon request)
  • Reduced Pricing For Scripting & Engineering Time
    ($75/hour)

Self-Managed Service:

  • 24/7/365 Remote Hands Assistance
  • Installation Of Base Operating System
  • Hardware Maintenance & Replacement
  • Engineering Time Can Be Scheduled At $125/Hour
    (assessed at 15 minute increments)
  • Hosting Advice
  • The New York Times
  • The Hill
  • Bloomberg
  • The Seattle Times
  • Computer World
  • Ars Technica
  • MSNBC

To engage with the ServInt Sales Team use the following chat icon. Normal sales hours are Monday-Friday 9am-5pm EST but feel free to leave a message and we will follow up as soon as possible.

Sales Chat



To engage with the ServInt Support Team you must be logged into our Customer Portal for identity verification and have a ticket opened about your request or there will only be limited support offered.

Support Chat

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