Customer Support & Services

Support, Customer Care and Managed Services

From troubleshooting the OS or hardware, to implementing upgrades and patches, our highly-trained technical team will manage the tasks that keep your server performance optimized and running securely. Whether you’re an expert and just need to know that support is there if / when you need it, or you prefer that we handle all the system administration details, we have a level of support and customer care to help meet your business goals and needs.

We also offer managed services which provide proactive, dedicated support for our customers. We handle the more intensive technical requirements, while working collaboratively to ensure ongoing business needs are met and enhancements delivered.

Premier Services

A dedicated account team will engage with you to learn about your business requirements and work side-by-side to help you design, manage, and optimize your hosting solution. We’ll manage the server environment and keep the system running smoothly and securely, and we’re here 24/7 if / when you need us.

  • Dedicated account team
  • On-boarding session
  • System architecture & design consulting
  • Monthly security audit
  • Monthly performance analysis & recommendations
  • Malware scanning & removal

Concierge Services

Support and Customer Care On-demand. Our expert technical staff is standing by 24/7 to help whenever you need us.

  • All support features from Core Support
  • 24/7 phone support
  • Operating System support
  • Control panel support
  • Web server support
  • Database, FTP & email server support
  • Domain server support

Core Support

While you maintain complete control of the server environment, we take care of the hardware and infrastructure to keep it running smoothly and deliver the performance you depend on for your business needs.

  • 24/7 chat & online support
  • Fully managed hardware
  • Fully managed network infrastructure
  • IP addressing support
  • Performance monitoring
  • Performance analytic graphs
  • Performance alerts
  • SSAE-16 certified datacenters in Reston and Los Angeles
  • The New York Times
  • The Hill
  • Bloomberg
  • The Seattle Times
  • Computer World
  • Ars Technica