Customer Service

A Free VPS Server: not just a perk of working at ServInt

At ServInt, nearly all of our employees have VPS accounts on our products. I personally host multiple sites on my VPS server and have since the first month I came aboard.

Most people who hear about this shrug it off as just a perk of the job. And, of course, it is. But knowing how to run a VPS server is much more than that for us here at ServInt. As employees, we’re not only allowed, but encouraged to open accounts in our own names.

Not only is it important that every employee from the CEO down to the newest MST technician have an understanding of our customers’ user experience, but having our employees as customers on a VPS gives us a window into how users of all backgrounds interact with our products. How do we manage and support the user experience of a web developer reselling VPS server accounts every month, a small business owner graduating from shared hosting to an Essential for the first time, and Fortune 1000 company with an IT staff and suite of Flex Private Enterprise servers? We test the products ourselves and share our experiences with one another and our customers.

So next time you’re talking to the MST, or to Billing or Sales (or even when you’re reading this blog), know that we don’t just create and stand behind the products we sell at ServInt, we use them every day.

Photo by Bob Mical

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