Billing and Payments

Billing FAQs

When will I receive my monthly invoices?

Recurring Invoices are delivered via email on or shortly after the 21st of each month.

When is my payment invoice due?

Unless otherwise noted on the invoice, payment is due by the 1st of the month.

I received my first Invoice, but I don’t understand it.

When you signed up with ServInt your initial payment covered your first full calendar month of service. The first invoice you received includes the days that elapsed between your turn-up date and the 1st day of that calendar month. How this is represented on your invoice depends on where within our billing cycle your service began. Below are two examples explaining each instance.

Example one: For New orders placed between the 1st and 20th of the month.

jondoe.com ordered a Cloud VPS on May 16th. He paid $69.00 when he placed his order and his new server was turned up the same day. On May 21st, he will receive an invoice for the prorated amount for May service and for the full amount of June service. The payment due will be the invoice total minus the amount initially paid at sign-up. On June 21st he will receive an invoice for the month of July. On July 21st he will receive an invoice for the month of August and so on.

Example two: For new orders placed between the 21st and the last day of the month.

janedoe.com ordered a Cloud VPS on May 24th. She paid $69.00 when she placed the order and her new server was turned up the same day. On June 21st, she will receive an invoice for the prorated service for May, all of June, and all of July. The payment due will be the invoice total minus the initial payment amount made at sign-up. On July 21st she will receive an invoice for the month of August and so on.

*Note: software licensing and IP charges are not prorated so charges for these will show up at full price, regardless of when the account is activated.

Why did I get charged again after having just signed up and paid a few days ago?

Invoices are generated on the 21st of every month. If you signed up and paid for your first full calendar month just prior to the 21st you will still receive your first invoice on the 21st. It will reflect a pro-rated charge from the day the account was signed up through the last day of that month.

What forms of payment do you accept?

ServInt accepts all major credit cards (including: Visa, Mastercard, American Express, and Discover), PayPal, wire transfers, and checks. For new orders we prefer credit card or PayPal payments because they allow us to start the account activation process immediately after the payment posts. There may be additional fees associated with wire transfer payments, and we require check payments to clear our bank account before we activate your account.

How do I change my payment method?

Log into your customer portal to enroll or update the credit card associated with your account or change your method of payment. Invoices sent via email will also provide a credit card and PayPal payment link. (At this time, we do not offer recurring billing via PayPal.)

How do I enroll in ServInt’s Auto-Pay program and have my credit card automatically charged each month?

Log into your customer portal using the primary customer portal login. Navigate to the Account tab under Billing Information to update your credit card info or enroll in Auto-Pay.

Please note that if a credit card is no longer enrolled in Auto-Pay due to the credit card being declined or expired, you will need to first submit payment, then re-enroll in Auto-Pay.

Does ServInt offer discounts for prepayment?

ServInt currently offers a 5% discount to the base package price for a 6 month prepay and a 10% discount on a 12 month prepay. These prepayment options are available on the order form for any of our products. If you’re already a client and would like to make arrangements for a prepayment, please open a ticket in your customer portal, and we will be happy to assist you.

Please note that there are no pre-payment discounts for add-ons such as licensing of third-party software, additional IP addresses, bandwidth overages or SSL certificates.

What happens if I upgrade or downgrade a prepaid server?

If you decide to upgrade your server at any point during the year you have prepaid, the remaining funds will be applied to the new server.

How do I prepay?

Should you want to submit a prepayment, please contact the Billing department through a ticket in your customer portal and request a payment link or an invoice. After the prepayment has expired, the account will go back to being invoiced month-to-month. You may contact the billing department to arrange a new prepay.

I upgraded my service this month. Why is my invoice so high?

When an upgrade is done to any hosting solution all prorated adjustments are applied to the following invoice.   These changes include crediting amounts previously invoiced at the old rate, and invoicing for service at the new rate.

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