Do NOT Push That Button!

Three Top Causes of Website Problems and Downtime

If the title hasn’t caught your attention, perhaps this will: In the hundreds of thousands of tickets ServInt has resolved in service of its customers, the majority of problems come from three things:

  • Changes made to software or configurations without proper planning or implementation
  • Failure to ensure proper version and update control
  • The installation of extra, even unnecessary software or applications on the server

Quite simply, hosting solutions can be complex. Many times clients set out to perform complicated tasks, and encounter unnecessary difficulties. Instead, they could be reaching out to their managed support team to avoid potential pit falls, while ensuring best practices are being followed.

As a managed solution provider, ServInt doesn’t just offer infrastructure, we offer a complete solution. That’s why we provide Managed Support by default, and offer Concierge Managed Services for those that want to get the most value for their business. By letting us monitor your server, manage your software installations and configurations, you have the peace of mind in knowing your server is receiving the support and updates it needs to function at its best.

If no one is taking care of your hosting solution, it will become a liability. All too often, the capabilities and complexities of a system cause unnecessary bloating and inconsistencies on the platform, which result in exposure to a number of problems. Insecure software can lead to you being hacked, and incompatible versions can lead to failed services or even downtime. Sure, your server may be up and running at peak performance, but if the software stack isn’t lean and healthy, not much else matters.

That’s why it’s crucial for you to have someone with the technical knowledge and know-how decide which updates and installations are necessary, what security measure are needed, and which optimizations make the most sense for your sites and visitor volumes. So, for those customers with our Concierge Service, ServInt will take on the responsibility of your server’s root access management – as well as providing a number of advance support services to make your life easier.

So, whether you need your host to fill in gaps in expertise, or you simply don’t have time in your day to manage your own solution, ServInt’s decades of experience can help you achieve your goals. Our job is to make sure you have everything you need to solve your problem or fulfill your requirements, or even to prevent problems from happening in the first place. Performance tuning, version control, OS hardening, configuration management, change management, software installation, and other tasks can all be handled by ServInt.

What should you do?

Your primary responsibility is to ensure your hosting company is aware of your requirements and what you need to have done. Frankly, we’d rather take the time to make sure your OS, software, and other applications are healthy and properly integrated than have you suffer the consequences. To us, both are simply support requests that we’ll happily take time to resolve. However, one is proactive, relying on us for our expertise to make sure your business enjoys the success it deserves. The other is typically an emergency situation, requiring significantly more time and usually results in damage to your reputation and possibly lost revenue. 

So, before you hit Enter and commit those changes to your server, ask yourself this: Would you rather take the chance, or would you prefer to let us do what you hired us to do in the first place? To find out how ServInt can help with your server administration needs, contact our experts for a consultation.

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