Today, ServInt continues the ongoing rollout of customer-facing and back-end improvements to our VPS hosting platform. Here’s a status report on our platform enhancements, as of Sep. 1:
- Downtime-free OS kernel updates – Available now
- Redesigned network core to increase resiliency to attack and hardware failure – Available now
- Enhanced, third-party network status update resources – Available now
- New privacy policies and procedures – Available now
- New SLA and SolidFire Site Performance Guarantee – Available now
- New, customer-accessible, to-the-minute analytics on server resources – Available now
- New bandwidth providers and increased capacity – Coming soon
- Improved DDoS mitigation – Coming soon
You’ll see that there are two or three items on the list that are “coming soon.” When I say “soon,” I do mean “soon.” As always, we need to balance our desire to bring you platform improvements as quickly as possible with the need to make sure those enhancements are stable and customer-ready. We’re almost there, and I appreciate your patience.
We’re very proud of these enhancements, about which you’ll be hearing more over the next few weeks. We believe they will result in a VPS hosting solution that radically outstrips anything offered by our competitors — and there’s more to come. But I want to spend a little time reminding people about something we rolled out a week ago, in our first installment of these VPS platform enhancements, that may be the most significant addition we’ve introduced:
On August 21, all of ServInt’s SolidFire-powered hosting accounts started being covered by a new SLA that guarantees our SolidFire customers’ sites will never slow down because of a shortcoming in RAM, CPU, Disk or disk read/write operations per second (IOPS) on the server that hosts them. To keep us honest about that, we put a completely new, precedent-shattering set of system resource utilization graphs in our customer portal so clients can see exactly how their resources are being provisioned and consumed. What’s more, if those graphs show that a running server fails to deliver the proper amount of RAM, CPU, Disk, or IOPS for more than five minutes, we’re going to give our SolidFire customers an entire month of hosting for free.
Nobody else in the hosting industry offers anything like ServInt’s SolidFire Site Performance Guarantee, because nobody else can. With this radically transparent approach to server resource reporting, we’re literally redefining VPS and the cloud. You want to know how many cores you get with any of our VPS solutions? ServInt will tell you — and then guarantee, and then prove to you that you’re getting every fraction of every core you were promised. The same goes for RAM, disk, and even IOPS. That’s what we mean when we say: if you’re a ServInt SolidFire hosting customer, we guarantee that your site will never slow down because of your server. And we’ll prove it.
ServInt may not be the only web host to tell you how much RAM, CPU, disk and IOPS you’ll be getting when you sign up — but we are most certainly the only web host willing and able to prove to you, on a near real-time basis, that you’re getting what you were promised… and that’s huge.
At ServInt, we have never been a simple infrastructure provider. We’re a solutions provider — and our goal is to provide the best solutions for our customers by not simply following, but establishing best practices in hosting technology design and customer care. Providing this performance, while offering premium levels of security, privacy and transparency has always been the foundation of the trust we’ve earned from our customers over the years. Simply put, we’re not willing to leave our customers’ livelihoods to chance. These upgrades are the right thing to do for you, and that’s the only reason we’re doing them.
So welcome to the transparent, honest, worry-free, high-performance future of VPS cloud hosting. You’re going to like it here.
Photo by Ilham Rahmansyah