Customer Support

What is the response time for tickets?

The response time for a ticket will vary based on the complexity of the request. Generally speaking, tickets submitted to our 24×7 Managed Services Team receive an initial response within a few minutes. Conversely, tickets being handled by our Escalated, Engineering, or Sales Departments typically require a slightly longer response time.

Photo by Guy Sie

Find out more about ServInt solutions

Starting at $27

  • The New York Times
  • The Hill
  • Bloomberg
  • The Seattle Times
  • Computer World
  • Ars Technica