Last Friday, I commented on the outage at WordPress.com.
Over the weekend, WordPress contacted us in response to that post. They took issue with a few points and sent us a heartfelt and thoughtful response outlining some of the work they had done to battle their outage. The conversation was enlightening and caused us to reflect differently on the outage.
As you may know, we’ve never shied away from defending a competitor that was doing the right thing. We were very public in our support for Rackspace — one of our largest competitors and industry colleagues — last year during its series of tragic outages.
We’ve also never had a problem challenging those that weren’t. When a new wave of “solar powered” hosts began targeting eco-oriented blogs and lambasting them for hosting with companies like ServInt, we called them out on it and pointed out our own green credentials.
We have always treated our blog as a public facing forum for ideas, we want readers to know that real people with real emotions and opinions work at ServInt. I think it’s that willingness to engage in constructive and frank conversations that set us apart from other people in this industry who would rather play it safe.
So, thanks again to our friends at WordPress for sharing the information with us that they did. WordPress powers our blog and is the cornerstone of our own Blog VPS line, so it goes without saying that we’re fans and love the platform. As an active member of the Linux Foundation and as open source stewards for more than a decade, we love and admire innovative companies that help make software development free and community driven. The WP staff and community have done great things for the Internet and are clearly talented, brilliant assets to the web.
Here are a couple of the responses the folks at WordPress pointed us to:
Again, we appreciate their reaching out and setting the record straight.